Life Events Service Design: Sprint 3 Show and Tell
Last week we held our latest show and tell session for the Life Events Service Design project. In the session we gave an update on what we have achieved in sprint 3 of the alpha phase of the project, and what we are planning to cover in the next sprint. If you couldn’t attend and want to catch up, a recording of the session is available.
We also put out a request for anyone who can help us have a quick discussion with someone in the authority in a senior web development or technical architect role. This will help the team understand the best approach to make the solution available as production-ready code that can be easily picked up by the different local authorities. If you can help with this request, please let us know by emailing digitalteam@wlga.gov.uk.
In addition to the user research, user experience and content design activities we spoke about, there were some business analysis activities done in the sprint that we wanted to share in this blog post.
In this sprint, Aimee conducted interviews with council officers to understand the requirements of the assessment team, and ensure we include all relevant questions and evidence requirements if we move forward into beta. Aimee also assisted with ensuring the prototype the user research team were testing was functional and had all the required elements.
There was also a small error in the feedback scores from usability testing we presented. The correct scores are below:
| Existing service average | Service prototype average | |
| How easy did you find this service to use (on a scale of 1 – 5) | 1.6 | 4.7 |
| How easy was the content to understand (on a scale of 1 – 5) | 3.8 | 4.5 |
| How likely are you to recommend this service to a friend (on a scale of 1 – 5) | 1.8 | 5 |
The next show and tell will be on Sep 8th 2022, and if you’ve attended previous sessions, we’ll include you on the invite. Otherwise, sign up here. You can also email any questions or comments to digitalteam@wlga.gov.uk.
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